Frequently Asked Questions
Everything you need to know about brewing and buying Axil Coffee.
How long does shipping take for online orders?
We roast to order to ensure maximum freshness. Orders are typically processed within 24-48 hours, and shipping via standard courier usually takes 3-5 business days depending on your location.
Can I get my coffee beans pre-ground?
Yes, we offer various grind settings ranging from Espresso to French Press. Simply select your preferred grind size on the product page before adding the item to your cart.
Where does Axil Coffee source its beans?
We pride ourselves on ethical sourcing and direct trade relationships. Our green beans are sourced from premium estates across South America, Africa, and Asia, ensuring fair pay for farmers and high-quality crops.
How should I store my coffee to keep it fresh?
To maintain flavor, store your coffee in a cool, dark place in an airtight container. We recommend using our resealable bags with one-way valves and consuming the beans within 4 weeks of the roast date.
What is your return policy for food products?
Due to the perishable nature of coffee, we do not accept returns on roasted beans. However, if there is an issue with your order or if it arrived damaged, please contact our support team within 7 days for a resolution.
Do you offer a coffee subscription service?
Absolutely. You can subscribe to your favorite blends or our 'Roaster's Choice' rotation to receive fresh coffee at your door every 1, 2, or 4 weeks while saving 10% on every bag.